PRIVACY POLICY

1.- Who is responsible for processing your data?
The entity responsible for processing your personal data is ASSISTCARGO EUROPA, S.L., (hereinafter “ASSIST CARGO“), with Tax ID Number B13638234, and registered address at Calle Pintor Juan Gris, 4, 28020, Madrid.

This Privacy Policy governs access to and use of the website (hereinafter, the “Website”) made available by ASSIST CARGO to Internet users (hereinafter, “Users”) interested in the content (hereinafter, the “Content”) and services (hereinafter, the “Services”) offered by ASSIST CARGO on the same.

Contact email: [email protected].


2.- Recommendations
Please, read carefully and follow the following recommendations:
Keep your device equipped with antivirus software duly updated against malicious software and spyware applications that may jeopardize your Internet browsing and the information stored on your device.

Read and review this Privacy Policy and all legal texts made available by ASSIST CARGO on the Website.

3.- Information on the data that ASSIST CARGO collects through the Website
For the proper functioning of the Website, ASSIST CARGO may have access to the following data provided, if applicable, by the User:

(i)    Identification data: name, surname.

(ii)   Contact data: email, phone number.

(iii)  Data collected in the questionnaires to guide the User regarding the service to be contracted.

4.- Why is ASSIST CARGO authorized to process your data?
The legal basis for ASSIST CARGO to process User data through the Website is the execution of a contract in which the interested party is a part or the application at the request of the interested party of pre-contractual measures.
 
By accepting this Privacy Policy and checking the corresponding boxes, the User consents to such processing.
ASSIST CARGO takes the protection of your privacy and personal data very seriously. For this reason, your personal data is securely stored and treated with the utmost care, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the “General Data Protection Regulation” or “GDPR“).
This Privacy Policy regulates access to and use of the service that ASSIST CARGO makes available to the User interested in the services and content hosted on the Website.
Regarding this point, the User may withdraw their consent at any time by sending a message to the following email address: [email protected] without affecting the lawfulness of the processing based on the prior consent withdrawal.

5.- What are the purposes of processing your personal data?
The personal data collected by ASSIST CARGO may be used for the following purposes, according to the consent given in the corresponding registration form:

(i)  Providing the services offered through the Website. 

(ii)  Managing, processing, and responding to requests, inquiries, incidents, or queries from the User.

(iii) Receiving by mail, telephone, email, SMS/MMS, or other equivalent electronic communication means, commercial communications or information about products and services from ASSIST CARGO.

6.-  Accuracy of data provided by Users
The User guarantees the accuracy of the personal data provided and undertakes to inform ASSIST CARGO of any modification thereof. The User shall be responsible, in any case, for the accuracy of the data provided, with ASSIST CARGO reserving the right to exclude from the services any User who has provided false data, without prejudice to any other actions that may be taken under the law.
It is recommended that Users protect their data with the utmost diligence using appropriate security tools. ASSIST CARGO shall not be liable for any theft, illegal modification, or loss of data.
Any modification or update of the data must be communicated to ASSIST CARGO through the communication channels provided in this Privacy Policy.

7.-  Data Retention 
The protection of the privacy and personal data of Users is very important to ASSIST CARGO. Therefore, ASSIST CARGO takes all possible measures to prevent the User’s data from being misused. Only authorized personnel have access to User data.
The personal data of the User will be kept as long as they remain in the ASSIST CARGO database for the purposes of the processing for which they have been provided, provided that the User has not revoked their consent, requesting the deletion of their account or the erasure of certain personal data from the Website.
Subsequently, if necessary, ASSIST CARGO will keep the information blocked for the legally established periods.
ASSIST CARGO is committed to complying with its obligation of secrecy and confidentiality of personal data in accordance with applicable legislation.

8.-  User Rights
Users have the right to:

(i)       Access their personal data;

(ii)      Request the rectification of any inaccurate data;

(iii)     Request the erasure of their data;

(iv)     Request the restriction of processing of their data;

(v)      Object to the processing of their data; 

(vi)     Request the portability of their data. 

Likewise, Users shall have the right not to be subject to decisions based solely on automated processing of data.
The User can exercise all these rights at the following email address: [email protected], indicating the reason for their request. 
The User may also send their request by regular mail to the following address: 
Calle Pintor Juan Gris, 4, 
28020, Madrid

The communication addressed to ASSIST CARGO must contain the following information:
User’s first and last name;
Specific request of the application.
Without prejudice to any other administrative recourse or judicial action, the User shall have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State where they have their habitual residence, place of work, or place of the alleged infringement, if they consider that the processing of their personal data does not comply with the regulations, as well as in the event that their rights are not met. The supervisory authority to which the complaint has been lodged shall inform the complainant about the progress and outcome of the complaint.

9.- Data Security
The protection of the privacy and personal data of Users is very important to ASSIST CARGO. Therefore, ASSIST CARGO has taken all measures at its disposal to prevent their data from being misused, allowing access only to authorized personnel.
ASSIST CARGO maintains adequate security for the protection of personal data in accordance with applicable legislation and has established all technical means at its disposal to prevent loss, misuse, alteration, unauthorized access, and theft of data provided by the User through the Website, without prejudice to informing you that security measures on the Internet are not impregnable.
ASSIST CARGO undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation.
ASSIST CARGO shall not be liable for damages that may arise from the User’s failure to comply with this obligation.

10.- Transfers and/or disclosures to third parties 
The User is informed that their personal data may be transferred to third-party companies or national entities for any use that serves to properly fulfill the purposes of the processing of personal data set forth in point 5 of this Privacy Policy.

11.- Questions
If you have any questions about our Privacy Policy, please contact ASSIST CARGO by sending an email to [email protected]
Likewise, if you believe that your rights are not properly safeguarded, you have the right to lodge a complaint with the Spanish Data Protection Agency, whose contact details are: telephone numbers 900 293 183; postal address C/Jorge Juan 6, 28001 Madrid; electronic office https://sedeagpd.gob.es/sede-electronica-web/ and Request www.agpd.es

12.- Aceptance and Consent
The User declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to their processing by ASSIST CARGO, in the manner and for the purposes indicated in this Privacy Policy