ASSISTCARGO EUROPA S.L.

Privacy Policy

1.- Who is responsible for processing your data?

The controller of your personal data is ASSISTCARGO EUROPA, S.L. (hereinafter “ASSIST CARGO”), with Tax ID B13638234, and registered office at Calle Pintor Juan Gris, 4, 28020, Madrid.

This Privacy Policy governs access and use of the Website (hereinafter, the “Website”) that ASSIST CARGO makes available to Internet users (hereinafter, the “Users”) interested in the contents (hereinafter, the “Contents”) and services (hereinafter, the “Services”) offered by ASSIST CARGO through it.

Contact email: info@assistcargo.com.

2.- Recommendations

Please read carefully and follow the following recommendations:

  1. Keep your device equipped with properly updated antivirus software against malicious software and spyware applications that could compromise your Internet browsing and the information stored on your device.
  2. Read and review this Privacy Policy and all the legal texts made available by ASSIST CARGO on the Website.

3.- Information collected by ASSIST CARGO through the Website

For the proper functioning of the Website, ASSIST CARGO may access the following data provided, where applicable, by the User:

  1. Identification data: name, surname.
  2. Contact data: email, phone number.
  3. Data collected in questionnaires to guide the User regarding the service to be contracted.

4.- Why is ASSIST CARGO entitled to process your data?

The legal basis for ASSIST CARGO to process Users’ data through the Website is the execution of a contract to which the data subject is a party or the application, at the data subject’s request, of pre-contractual measures.

By accepting this Privacy Policy and checking the corresponding boxes, the User consents to such processing.

ASSIST CARGO takes the protection of your privacy and personal data very seriously. For this reason, your personal data is kept secure and handled with the utmost care, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”).

This Privacy Policy regulates access and use of the service that ASSIST CARGO makes available to the User interested in the services and content hosted on the Website.

The User may withdraw their consent at any time by sending an email to info@assistcargo.com, without affecting the lawfulness of processing based on consent prior to its withdrawal.

5.- Purposes of processing your personal data

Your personal data collected by ASSIST CARGO may be used for the following purposes, according to the consent given in the corresponding registration form:

  1. To provide the services offered through the Website.
  2. To manage, process, and respond to the User’s requests, inquiries, or incidents.
  3. To receive, via mail, phone, email, SMS/MMS, or other equivalent electronic means, commercial communications or information about ASSIST CARGO’s products and services.

6.- Accuracy of data provided by Users

The User guarantees the accuracy of the personal data provided and undertakes to communicate to ASSIST CARGO any changes to them. The User shall be responsible, in any case, for the accuracy of the data provided, and ASSIST CARGO reserves the right to exclude from the services any User who has provided false data, without prejudice to other legal actions.

Users are advised to protect their data diligently using appropriate security tools. ASSIST CARGO shall not be responsible for any theft, illegal modification, or loss of data.

Any modification or update of the data must be communicated to ASSIST CARGO through the communication channels provided in this Privacy Policy.

7.- Data retention

Protecting Users’ privacy and personal data is very important to ASSIST CARGO. Therefore, ASSIST CARGO makes every effort to prevent misuse of Users’ data. Only authorized personnel have access to Users’ data.

Users’ personal data will be retained as long as they remain in ASSIST CARGO’s database for the purposes for which they were provided, unless the User revokes consent, requests account deletion, or erasure of specific data from the Website.

Subsequently, if necessary, ASSIST CARGO will keep the information blocked for legally established periods.

ASSIST CARGO undertakes to comply with its duty of secrecy and confidentiality regarding personal data in accordance with applicable law.

8.- Users’ rights

Users have the right to:

  1. Access their personal data;
  2. Request correction of any inaccurate data;
  3. Request deletion of their data;
  4. Request restriction of processing;
  5. Object to processing of their data;
  6. Request data portability.

Users also have the right not to be subject to decisions based solely on automated data processing.

The User may exercise all these rights by emailing info@assistcargo.com, indicating the reason for the request.

The User may also send a written request to the following address:

Calle Pintor Juan Gris, 4, 28020, Madrid

The communication addressed to ASSIST CARGO must contain the following information: User’s full name and a specific request.

Without prejudice to any other administrative or judicial remedy, the User shall have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged infringement, if they consider that their personal data are not being processed in accordance with the law or if their rights are not satisfied. The Supervisory Authority shall inform the complainant of the progress and outcome of the complaint.

9.- Data security

Protecting Users’ privacy and personal data is very important to ASSIST CARGO. Therefore, ASSIST CARGO has taken all possible measures to prevent misuse of data, granting access only to authorized personnel.

ASSIST CARGO maintains appropriate security measures for the protection of personal data according to applicable law and has established all technical means to prevent loss, misuse, alteration, unauthorized access, and theft of data provided by the User through the Website. However, the User is informed that Internet security measures are not impregnable.

ASSIST CARGO undertakes to comply with its duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation.

ASSIST CARGO shall not be liable for damages resulting from the User’s breach of this obligation.

10.- Transfers or disclosures to third parties

Users are informed that their personal data may be disclosed to third-party companies or national entities for any use necessary to properly fulfill the purposes described in section 5 of this Privacy Policy.

11.- Questions

If you have any questions about our Privacy Policy, please contact ASSIST CARGO by sending an email to info@assistcargo.com.

Likewise, if you believe your rights are not adequately protected, you have the right to file a complaint with the Spanish Data Protection Agency. Contact details: phone 900 293 183; postal address C/Jorge Juan 6, 28001 Madrid; online office https://sedeagpd.gob.es/sede-electronica-web/ and www.agpd.es.

12.- Acceptance and Consent

The User declares having been informed of the conditions regarding personal data protection, accepting and consenting to the processing of such data by ASSIST CARGO, in the manner and for the purposes indicated in this Privacy Policy.